Customer Care Executive - Ghana
M-KOPA(1 month ago)
About this role
The Customer Care Executive at M-KOPA in Ghana will manage customer inquiries primarily via phone, focusing on resolution of issues related to M-KOPA products and accounts to ensure high customer satisfaction. This role includes documenting interactions, educating customers on product usage, and escalating concerns when necessary, while collaborating with the Customer Care Team Leader to enhance service efficiency. Candidates should have at least six months of relevant experience and proficiency in Microsoft Office.
Required Skills
- Customer Inquiries
- First-Call Resolution
- Customer Support
- Issue Escalation
- Documentation
- Product Education
- Microsoft Office
- Customer Satisfaction
- Hybrid Role
- Team Collaboration
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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