Customer Support Specialist
Practice Better(29 days ago)
About this role
A Customer Support Specialist at Practice Better supports health and wellness practitioners using the company’s EHR and practice-management SaaS platform. The role helps improve the overall customer experience and support processes within a remote-first, growth-stage company. This position is open to Canadian-based candidates and offers autonomy, career growth, and comprehensive benefits.
Required Skills
- Troubleshooting
- Customer Training
- Product Knowledge
- Knowledge Base
- Feedback Analysis
- Ticket Management
- CSAT Management
- Zendesk
- Guru
- Slack
+4 more
About Practice Better
practicebetter.ioPractice Better is an all‑in‑one EHR and practice management platform used by over 50,000 practitioners to run and grow their health and wellness practices. It combines scheduling, secure client records and messaging, telehealth, intake forms and templates, billing/payments, and client-facing portals and programs into a single workflow. Designed for dietitians, coaches, therapists and other allied health professionals, Practice Better aims to streamline operations, improve client engagement, and keep data secure (HIPAA‑aligned) while integrating with common payment and calendar tools.
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