Customer Service (Hybrid)
SimplePractice(11 days ago)
About this role
SimplePractice builds software to help health and wellness practitioners start, grow, and manage private practices. This Mexico City–based Customer Success Specialist (Product Specialist) role is a full-time, hourly position within the Customer Success organization focused on supporting practitioner experience and product adoption on the SimplePractice platform.
Required Skills
- Customer Support
- Email Support
- Live Chat
- Phone Support
- Troubleshooting
- Onboarding
- Escalation
- Knowledge Management
- Multitasking
- Communication
+4 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.