Customer Support Specialist

Heartflow(13 days ago)

RemoteFull TimeMedior$45,000 - $60,000Customer Support

About this role

The Customer Support Specialist at HeartFlow is a full-time role providing world-class customer service for HeartFlow’s web-based medical software to research and commercial accounts. The role acts as the technical lifeline for accounts, ensuring rapid resolution of issues and helping integrate HeartFlow technology into customers’ workflows.

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Required Skills

Technical Troubleshooting
Customer Support
Data Analysis
MS Excel
MS Office
CRM
DICOM
EHR/EMR
Communication
Onboarding

+2 more

Qualifications

Bachelor Degree

About Heartflow

heartflow.com

HeartFlow, headquartered in Redwood City, California, is a health technology company that provides non-invasive coronary artery disease assessment by applying AI and computational fluid dynamics to coronary CT angiography to create patient-specific 3D models. Its flagship HeartFlow Analysis (FDA-cleared and CE-marked) quantifies blood flow and identifies flow-limiting blockages to help clinicians decide if a patient needs invasive angiography or revascularization. Deployed in hospitals and health systems globally, the platform aims to improve diagnostic accuracy, reduce unnecessary invasive procedures, shorten time to diagnosis, and lower overall costs.