Customer Support Specialist

Frontera(12 days ago)

RemoteFull TimeJunior$65,000 - $85,000Customer Support

About this role

Frontera is a health-tech company building a HIPAA-compliant behavioral health platform for children with autism and other needs. The Customer Support Specialist role focuses on ensuring users have a positive experience with the product as a front-line customer-facing representative. This is a support-first position that emphasizes clear communication and familiarity with the platform and support workflows.

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Required Skills

Customer Support
Ticketing
Communication
Empathy
Troubleshooting
Documentation
Escalation
Organization
AI Tools
Product Knowledge

About Frontera

fronterahcn.org

Frontera HCN (Frontera Healthcare Network) is a community health center network serving rural and small-town Texas with comprehensive primary care, behavioral health, pharmacy services, and care coordination across multiple clinic locations (Brady, Fredericksburg, Junction, Mason, Menard and others). The organization emphasizes accessible, patient‑centered care with bilingual (Spanish) services, sliding‑scale payment options, an online patient portal, and after‑hours support. Frontera also engages the community through outreach, fundraising campaigns, and informational resources to expand local access to affordable healthcare.