Customer Support Specialist
Testing Purposes(2 days ago)
About this role
UserTesting is seeking a Support Specialist I to serve as a key point of contact for its community of researchers and participants. The role focuses on delivering empathetic support, resolving inquiries, and maintaining the health of the marketplace, ensuring a seamless and positive experience for users.
Required Skills
- Customer Support
- Zendesk
- Communication
- Problem Solving
- Support Tickets
- Account Management
- Empathy
- Organization
- Issue Resolution
- Platform Navigation
About Testing Purposes
usertesting.comUserTesting is a human-insight platform that helps teams improve digital, product, and customer experiences by capturing real user feedback quickly and at scale. The platform provides remote and moderated usability testing, unmoderated video feedback, surveys and live conversations, along with participant recruitment and AI-enhanced analysis to surface actionable insights. Product, design, research and CX teams at enterprises use UserTesting to validate ideas, optimize experiences, reduce risk, and make more confident decisions informed by real people.
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