Customer Support Specialist
Testing Purposes(2 days ago)
About this role
UserTesting is seeking a Support Specialist I to assist their community of researchers and participants. The role involves resolving inquiries, managing support tickets, and ensuring a positive experience for users, directly impacting the health of the marketplace and customer satisfaction.
Required Skills
- Customer Support
- Ticketing Systems
- Communication Skills
- Problem Solving
- Organisation
About Testing Purposes
usertesting.comUserTesting is a human-insight platform that helps teams improve digital, product, and customer experiences by capturing real user feedback quickly and at scale. The platform provides remote and moderated usability testing, unmoderated video feedback, surveys and live conversations, along with participant recruitment and AI-enhanced analysis to surface actionable insights. Product, design, research and CX teams at enterprises use UserTesting to validate ideas, optimize experiences, reduce risk, and make more confident decisions informed by real people.
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