Customer Support Team Lead (Hybrid - Atlanta,GA)

Togetherwork(27 days ago)

HybridFull TimeManager$129,710 - $169,807 (estimated)Customer Support

About this role

The Customer Support Team Lead at Gingr is the senior support role focused on ensuring exceptional customer experiences across phone, email, and chat while enabling the support organization to scale. This position serves as a liaison between customers and internal teams to surface product issues and influence product and operational improvements. The role emphasizes driving service quality, team development, and long-term customer satisfaction.

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Required Skills

Team Management
Coaching
Escalation Management
Ticket Management
Cross-Functional Collaboration
Training Development
Hiring
Process Improvement
Knowledge Base
Communication

+3 more

About Togetherwork

togetherwork.com

Togetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.