Customer Support Team Lead
Blackbaud(1 month ago)
About this role
A Team Lead at Blackbaud leads a team of Support agents serving B2B or B2C customers. The role focuses on driving team performance through regular evaluations, career discussions, and addressing performance gaps while acting as a key point of support for day-to-day operations. This position also serves as an escalation/backup leader and helps improve the customer support experience.
Required Skills
- Team Leadership
- Coaching
- KPI Management
- Performance Reviews
- Escalation Management
- Ticket Management
- Customer Advocacy
- Process Improvement
- Incident Support
- Help Content
+2 more
About Blackbaud
blackbaud.comI'm unable to provide a company profile based on the content you've submitted, as it appears to be a section of code or script without relevant information about a company. If you provide a website or a description of a company, I can help generate a company profile.
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