Data and Reporting Analyst
Global Payments(1 year ago)
About this role
A Workforce Planning Support Specialist at Global Payments focuses on ensuring optimal call center staffing and operational efficiency through data-driven forecasting and scheduling support. The role serves as a subject-matter expert on workforce tools and reporting and supports management decision-making and process improvements.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Reporting
- Data Analysis
- Microsoft Excel
- Microsoft Access
- IEX
- Avaya
- Hyperion
+5 more
Qualifications
- High School Diploma or Equivalent
- Associate's Degree
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