Assistant Manager - Workforce Management

First American(1 day ago)

HybridFull TimeMedior$79,431 - $106,222 (estimated)Workforce Management

About this role

First American (India) is seeking Workforce Management Analysts to support the scaling of member support in a contact center environment. The role involves managing scheduling, forecasting, and workforce planning activities to ensure optimal performance and efficiency. The job focuses on maintaining systems, analyzing data, and making process improvements to meet business needs.

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Required Skills

forecasting
Scheduling
Workforce Management
Data Analysis
Call Center
Excel
Performance Monitoring
Process Improvement
Communication

About First American

firstam.com

First American Financial Corporation is a leading provider of title insurance and settlement services that supports homebuyers, real estate professionals, and lenders throughout the property transaction process. The company offers a range of services, including mortgage lender solutions, real estate data solutions, and home warranty options. With a focus on comprehensive protection and professional services, First American aims to simplify real estate purchases, construction projects, and refinancing activities. Its extensive offerings also encompass wealth management and international services, catering to diverse client needs in the real estate market.

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