Digital Customer Representative

Instructure(1 month ago)

HybridFull TimeMedior$68,992 - $92,586 (estimated)Customer Success

About this role

The Digital Customer Representative at Instructure manages the digital customer experience for smaller, global customers using the Instructure Learning Platform. The role focuses on activating and optimizing the digital customer journey to drive retention, satisfaction, and revenue growth. It involves leveraging automation and data to identify risks and opportunities within the customer base. The position also supports digital campaigns, webinars, and inbound opportunity generation in collaboration with internal stakeholders.

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Required Skills

Digital Customer Experience
Customer Journey Management
Process Improvement
Workflow Automation
Customer Monitoring
Customer Communication
Data Driven Campaigns
Template Creation
Data Integrity
Gainsight

+10 more

Qualifications

Bachelor's Degree

About Instructure

instructure.com

Instructure is a leading educational technology company that builds cloud-based learning platforms for K–12 schools, higher education institutions, and enterprises. Its flagship offerings include Canvas (a widely used LMS) and products such as Bridge, Impact, and Mastery that support course delivery, employee learning, analytics, and competency-based outcomes. Institutions choose Instructure for scalable, integration-friendly solutions that focus on improving teaching, training, and measurable learning outcomes from a Salt Lake City–based team.

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