Director - Call Center General Manager
AT&T(1 month ago)
About this role
The Director - Call Center General Manager at AT&T is a senior leader responsible for a large consumer contact center of 500–1,000 employees, providing strategic oversight and ensuring alignment with organizational goals. The role requires executive-level engagement with internal and external stakeholders, including union leadership, and is based in Atlanta, Georgia. It emphasizes sustaining a high-performing culture and driving long-term customer-centric outcomes.
Required Skills
- Call Center Management
- Operations Leadership
- Budget Management
- Union Relations
- Customer Experience
- Change Leadership
- Strategic Planning
- Performance Metrics
- Talent Development
- Compliance
Qualifications
- Bachelor's Degree (preferred)
- Master's Degree (preferred)
About AT&T
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