Director Customer Care - Player Services
OLG(14 days ago)
About this role
The Director of Customer Care – Player Services at OLG is responsible for leading the evolution of contact centre operations, enhancing customer experiences across multiple channels, and building a high-performance, digitally enabled support environment. The role involves strategic planning, platform modernization, compliance, and cross-functional collaboration to support player interactions in a regulatory context.
Required Skills
- leadership
- Contact Center
- AI
- Customer Experience
- Performance Metrics
- Platform Modernization
- Cross Functional
- Regulatory Compliance
- Vendor Management
About OLG
olg.caDiscover, enjoy, and experience the fun with our Lotteries, INSTANT-win tickets, and online casino games! Play online casino games and lottery games on OLG.ca!
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