Senior Specialist, Project Manager - Customer Service Center
MSD(1 month ago)
About this role
The CSC Senior Specialist oversees execution of the customer service engagement strategy for enterprise-wide U.S. contact centers that handle multi-channel interactions for company products and vaccines. The role aligns contact center operations with broader business objectives and internal stakeholders, and acts as a designated point of contact for adverse events and product quality complaints in the U.S. market.
Required Skills
- Contact Center
- Customer Experience
- Communication
- Project Management
- Compliance
- CRM
- Telephony
- Training
- Quality Assurance
- Data Analysis
Qualifications
- Bachelor's Degree (BA/BS)
About MSD
msd.comAt MSD, we're following the science to tackle some of the world's greatest health threats. Get a glimpse of how we work to improve lives.
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