Director, Customer Retention

HighLevel

3 months ago

4.0 on Glassdoor

Remote

Full Time

Director

1 applicant

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About this role

The Director, Customer Retention at HighLevel leads and evolves the company’s retention engine across early adoption, de-escalation, frontline care, and customer value realization. This role owns strategy and operations to improve gross and net revenue retention, especially within the first 90 days of the customer lifecycle. The director will oversee multiple customer care/retention teams, partner closely with cross-functional stakeholders, and translate frontline insights into product and experience improvements. The position emphasizes building a proactive, revenue-protecting organization and developing strong leaders within a high-growth, remote-first SaaS environment.

Skills

Qualifications

Bachelor’s Degree in BusinessBachelor’s Degree in CommunicationsBachelor’s Degree in ManagementMBA

About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.