Director, Customer Success Management - 11078

The Director of Customer Success Management leads the Americas Regional Hub customer value team at Coupa, ensuring customers realize ongoing value from Coupa’s procurement, finance, and supply chain solutions. This role owns the strategy and execution of programs, processes, and methodologies that drive value realization, adoption, utilization, and retention across the customer lifecycle. It acts as a senior customer-facing leader, building long-term partnerships with key accounts and aligning regional efforts with Coupa’s global customer strategy. The position requires close collaboration with sales, services, product, marketing, and operations to deliver a unified and excellent customer experience.