Director, Customer Success Management - 11078
Coupa Software, Inc.(25 days ago)
About this role
The Director of Customer Success Management leads the Americas Regional Hub customer value team at Coupa, ensuring customers realize ongoing value from Coupa’s procurement, finance, and supply chain solutions. This role owns the strategy and execution of programs, processes, and methodologies that drive value realization, adoption, utilization, and retention across the customer lifecycle. It acts as a senior customer-facing leader, building long-term partnerships with key accounts and aligning regional efforts with Coupa’s global customer strategy. The position requires close collaboration with sales, services, product, marketing, and operations to deliver a unified and excellent customer experience.
Required Skills
- Customer Success Leadership
- Team Management
- Stakeholder Management
- Cross-Functional Collaboration
- Customer Engagement
- Lifecycle Management
- Change Management
- Process Improvement
- Operational Excellence
- GTM Strategy
+19 more
Qualifications
- 10+ Years Experience
- 5+ Years Leadership Experience
- SaaS Industry Experience
- International Travel Availability
- Fluent English
- Fluent Spanish
About Coupa Software, Inc.
coupa.comCoupa is a cloud-based Business Spend Management (BSM) platform that helps organizations gain visibility and control over procurement, invoicing, expenses, sourcing, and supplier management. Its SaaS platform combines workflow automation, analytics and AI-driven insights to optimize costs, enforce policy compliance, and improve supplier collaboration. Coupa integrates with enterprise ERPs and third-party systems to provide real-time spend intelligence and drive measurable savings across the enterprise.