Director Customer Success

Wrike

3 months ago

4.0 on Glassdoor

United States

Hybrid

Full Time

Director

3 applicants

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About this role

Director-level role leading Wrike’s Customer Success organization for the Americas, accountable for driving regional outcomes that support retention and expansion targets. This position reports to the Chief Customer Officer and partners across Sales, Product, and other functions to scale a unified customer experience and execute the company’s GTM strategy. The role is situated within a fast-scaling, matrixed environment and focuses on shaping regional programs and organizational transformation.

Skills

About Wrike

wrike.com

Wrike is an AI-powered enterprise work management platform that helps teams plan, execute, and track projects, tasks, and workflows. It provides Gantt charts, dashboards, resource management, reporting, proofing and automation capabilities, plus integrations with common business tools to centralize work. Designed for enterprise use, Wrike emphasizes scalability, security, customization and cross-team collaboration for marketing, product, IT and professional services organizations. Its AI features and templates aim to speed planning, streamline approvals and improve visibility across complex initiatives.