Director, Customer Success & Renewal Operations

Smartsheet

1 day ago

Remote

Full Time

Senior

0 applicants

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About this role

Smartsheet is seeking a Director of Customer Success & Renewal Operations to lead the design and implementation of global customer success and renewal strategies. The role involves developing scalable processes, managing executive governance, and driving organizational change to improve customer retention and growth.

Skills

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.