Director, Customer Success
NICE(9 days ago)
About this role
NiCE is seeking a Director of Customer Success who will lead and develop a global team responsible for delivering high-quality business and technical account management. The role involves building client relationships, coordinating with various teams, and driving customer retention and satisfaction, supporting the company's market-leading position in software solutions.
Required Skills
- Customer Success
- Account Management
- Team Leadership
- Client Relationships
- Technical Support
- Retention Strategies
- Business Development
- Product Knowledge
- Stakeholder Communication
- Remote Management
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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