Director, Customer Support

Polly

3 months ago

3.8 on Glassdoor

Dallas, TX

Hybrid

Full Time

Director

4 applicants

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About this role

This role leads Polly’s customer support function, building and scaling multi-level teams in a high-growth SaaS environment. The position focuses on shaping the customer experience strategy, using data and systems thinking to drive operational excellence. It is responsible for partnering closely with cross-functional teams to translate customer insights into business improvements and to support complex, strategic accounts. The leader will help evolve support infrastructure and tooling to enable efficient, technology-driven service at scale.

Skills

About Polly

polly.io

Polly is a capital markets platform focused on transforming mortgage and loan markets through a vertically integrated solution. It combines a patent-pending Product & Pricing Engine, a loan trading exchange, and actionable data and analytics to streamline loan pricing, distribution, and trading. Targeted at lenders, investors, and other market participants, Polly aims to increase transparency, efficiency, and liquidity across the mortgage capital markets.