Product Support Representative
Tebra(1 month ago)
About this role
The Product Support Representative at Tebra serves as a primary customer-facing role focused on delivering accurate, policy-compliant resolutions and maintaining high quality standards. This position supports Tebra’s mission to modernize healthcare by ensuring a consistent and positive customer experience. Representatives collaborate with cross-functional teams and contribute to ongoing improvements in support processes and tools.
Required Skills
- Inbound Calls
- Troubleshooting
- Phone Support
- Email Support
- Chat Support
- Active Listening
- Product Knowledge
- Documentation
- Collaboration
- Performance Metrics
+6 more
Qualifications
- High School Diploma
About Tebra
tebra.comTebra builds EHR and practice-management software for private practices. Its platform unifies clinical records, billing, scheduling, and reputation/patient‑communication tools into a single system to streamline operations. By combining workflow automation, revenue‑cycle features, and patient engagement capabilities, Tebra aims to reduce administrative burden and let clinicians focus on care. Practices use Tebra to improve efficiency, collections, and the patient experience.
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