Director, Digital Commerce Consumer Service Japan
Nike(6 days ago)
About this role
This role oversees the strategy and operations of Nike’s Digital Consumer Services in Japan, focusing on enhancing consumer interactions and maintaining brand excellence across contact center functions. It involves leading teams, optimizing processes, and leveraging analytics to improve customer satisfaction and operational effectiveness.
Required Skills
- Contact Center Management
- Operational Design
- Consumer Journey Analytics
- Quality Assurance
- Training
- Knowledge Management
- Workforce Operations
- Process Optimization
- Customer Satisfaction
- Vendor Management
About Nike
nike.comNike delivers innovative products, experiences and services to inspire athletes.
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