Sr. Director, Taiwan Customer eXperience Design

Coupang(1 month ago)

Taipei, TaiwanOnsiteFull TimeDirector$164,888 - $220,433 (estimated)Customer Service

About this role

Director-level role within Coupang’s Customer Service organization leading the Customer Experience Design project to improve end-to-end customer experience across the company. The position drives strategic, company-wide initiatives, partners with departments such as Logistics, Fulfillment, Policy, Quality, Sales, and Tech, and represents the CXD mission across stakeholders. The director also manages and mentors CX specialists to build a high-performance, customer-centric organization supporting Coupang’s expansion in Taiwan.

View Original Listing

Required Skills

Project Leadership
Cross-Functional Collaboration
Team Management
Stakeholder Alignment
Customer Advocacy
Strategic Planning
Communication
CX Design

About Coupang

coupang.jobs

Cloudflare is a web performance and security company that operates a large global edge network to accelerate and protect websites, APIs, and applications. Its core offerings include CDN, DNS, DDoS mitigation, SSL/TLS, WAF, bot management, and Zero Trust security, plus developer-focused edge services like Cloudflare Workers, Pages, R2 object storage, and Stream. Businesses and developers use Cloudflare to improve page load times, reduce bandwidth costs, simplify DNS and security management, and defend against attacks across a distributed, low-latency network.