Senior Customer Experience Manager
Bolt Technology(1 month ago)
About this role
The Senior Customer Experience Manager owns the customer experience strategy for a business vertical, shaping decisions that affect satisfaction, safety, and operational excellence. The role partners with leadership across the company to ensure consistent, high-quality experiences and drives measurable improvements across the customer lifecycle.
Required Skills
- Strategic Partnerships
- Business Reporting
- Performance Accountability
- Policy Optimization
- Safety Management
- Data Analysis
- Team Leadership
- Readiness Enablement
- Escalation Leadership
- Cross-Functional Advocacy
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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