Director of Customer Success
PaceMate™
About this role
PaceMate is seeking a Director of Customer Success to lead their customer success team, fostering strong relationships with clients, ensuring effective onboarding, and driving growth and retention. The role involves developing strategies to improve operational processes and collaborating with various internal teams to provide high-quality service.
Skills
Qualifications
About PaceMate™
pacemate.comPaceMate® provides a clinical-grade cardiac remote monitoring platform and managed services that consolidate data from pacemakers, ICDs, and other cardiac devices. Their software aggregates device transmissions, automates triage and alerting, and streamlines clinic workflows, reporting, and documentation for electrophysiology and device clinics. PaceMate emphasizes interoperability with device vendors, secure cloud operations, and support for reimbursement and regulatory needs. Health systems and device clinics use its tools and services to reduce administrative burden and improve patient follow-up.
About PaceMate™
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$150k – $175k
per year