Director, Training and Quality
Test Board(11 days ago)
About this role
The College Board is seeking a Director of Training and Quality to lead service excellence and standardization across its call center operations. This role involves evaluating and advancing training strategies and quality assurance frameworks to support the organization’s digital assessment delivery, focusing on customer experience and operational efficiency.
Required Skills
- Training Development
- Quality Assurance
- Customer Experience
- Call Center
- Instructional Design
- Data Analysis
- Project Management
- Vendor Management
- Training Tools
- Evaluation Frameworks
About Test Board
collegeboard.orgCollege Board is a nonprofit organization that helps students prepare for and access college and career opportunities through programs like the AP Program, the SAT Suite (SAT and PSAT), BigFuture, and CLEP. It administers standardized exams, provides score reporting and classroom tools (My SAT, My AP Classroom), and offers college-search, planning, and scholarship resources. College Board also connects students and institutions through services such as Student Search Service and supports educators with assessment and reporting tools. Its offerings are widely used by students, families, schools, and colleges for admissions, credit, and college-readiness guidance.
View more jobs at Test Board →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Test Board
Similar Jobs
Operations Training Specialist I
Encore Capital Group(18 days ago)
Call Center Training Specialist
Monument Health(1 month ago)
Director, Training and Quality Assurance
GlobalLinker(1 month ago)
Contact center Training&Quality and Process Improvement Specialist – Banking Operations (Zinia)
Santander(2 months ago)
IFG Call Quality Coach (Call Quality Professional)
Humana(6 days ago)
Specialist, Training & Quality
Philip Morris International(11 months ago)