Operations Training Specialist I
Encore Capital Group(18 days ago)
About this role
The Operations Training Specialist I plays a key role in developing Account Managers by monitoring call quality, providing coaching, and supporting their transition from training to independent performance. The position emphasizes quality assurance, performance feedback, and training delivery to enhance team productivity and effectiveness.
Required Skills
- call Quality
- Coaching
- Training Delivery
- Performance Evaluation
- Communication
- Call Center Procedures
- Microsoft Outlook
- Microsoft Excel
- Performance Metrics
- Quality Assurance
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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