DISCO Desk Analyst- India
DISCO(10 days ago)
About this role
A DISCO Desk Analyst supports customers using DISCO's AI-powered legal eDiscovery platform, ensuring clients can effectively use the product throughout the discovery lifecycle. The role serves as a liaison between end users and engineering by providing technical context and input to help diagnose platform issues and prioritize improvements. The position contributes to overall product quality and customer satisfaction within the legal technology space.
Required Skills
- Technical Troubleshooting
- Log Analysis
- Ticketing Systems
- Customer Communication
- SaaS Troubleshooting
- Documentation
- Problem Solving
- Collaboration
- Time Management
- Detail Orientation
About DISCO
csdisco.comDISCO (CS DISCO) is an AI-driven, cloud-native litigation software company that provides e-discovery, document review, legal hold, and case analytics for law firms and corporate legal teams. Its platform uses machine learning to automate ingestion, search, early-case assessment, and review workflows to accelerate litigation, reduce costs, and improve accuracy while maintaining enterprise-grade security and compliance. DISCO also offers managed services and professional support delivered by lawyers and technologists to handle complex matters. Customers choose DISCO for its lawyer-built design, scalable cloud architecture, and AI-assisted analytics.
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