Service Desk Level 1 Analyst
DYOPATH(4 days ago)
About this role
A Service Desk Level 1 Analyst at DYOPATH provides first-line IT support to users and helps ensure smooth, productive operations. The role is remote (Mexico), offers a structured schedule, and emphasizes customer service, growth, and professional development within a values-driven culture.
Required Skills
- Technical Support
- Customer Service
- Troubleshooting
- Windows OS
- Microsoft Office
- Network Troubleshooting
- Ticketing Systems
- Problem Solving
- Multitasking
Qualifications
- High School Diploma
- Associate Degree
- Bachelor Degree
- HDI-SCA
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
About DYOPATH
dyopath.comSucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.