EDM Support Manager

Kainos(22 days ago)

HybridFull TimeManager$137,689 - $179,641 (estimated)Customer Support

About this role

An EDM Support Manager at Kainos leads the support function for the EDM product, serving as the primary contact for customers and ensuring high standards of service delivery. The role supports post-deployment success and collaborates with Product, Engineering, and Sales to align support with the product roadmap and account growth.

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Required Skills

Support Management
Incident Management
ITIL
SLA Management
Client Relationships
Team Leadership
Reporting
Escalation Management
ServiceNow
Workday

+2 more

About Kainos

kainos.com

Kainos provides digital technology solutions and Workday deployments that allow organisations and people to work smarter, faster, better. Find out how we work with government and finance as well as offer a full range of Workday HCM technology services.

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