Service Manager

InterSystems(23 hours ago)

HybridFull TimeManager$91,271 - $120,805 (estimated)Service Delivery

About this role

A Service Manager at InterSystems is an operational leader responsible for customer-facing service delivery for TrakCare and IntelliCare, serving as the primary post-go-live contact and bridge between customers and internal teams. The role focuses on aligning service performance with contractual obligations, business goals, and long-term relationship success across clinical and technical stakeholders.

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Required Skills

Customer Management
Stakeholder Management
Escalation Management
Incident Management
Problem Management
Change Management
SLA Management
Service Reporting
Roadmap Planning
Clinical Informatics

Qualifications

ITIL

About InterSystems

intersystems.com

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.