Customer Success Manager, Enterprise

Attentive(1 month ago)

RemoteFull TimeSenior$90,000 - $115,000Customer Success

About this role

The Enterprise Customer Success Manager at Attentive owns strategic relationships with large enterprise customers, serving as a trusted consultant on their marketing programs. The role focuses on leading program strategy in a data-driven way, deeply understanding customer goals, and ensuring they realize ongoing value from Attentive’s AI marketing platform. This position drives revenue retention and expansion through accurate forecasting, tailored success plans, and executive-level engagement. It also plays a key part in shaping the overall Attentive customer experience by translating customer needs into product and process improvements.

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Required Skills

Customer Success
Account Management
SMS Marketing
Email Marketing
Growth Strategies
Retention Strategies
Relationship Building
Client Consulting
Program Strategy
Data Analysis

+18 more

About Attentive

attentive.com

Attentive is an AI-powered SMS, RCS, and email marketing platform that helps brands deliver personalized 1:1 experiences across channels. Its products include messaging (SMS & RCS), email, list-growth tools, and Attentive AI for real-time data capture, segmentation, and automated campaign optimization. The platform emphasizes conversational messaging, advanced targeting, and integrated workflows to drive revenue, loyalty, and engagement for retailers and direct-to-consumer brands. Founded in 2016 and based in Hoboken, NJ, Attentive reports strong customer ratings and measurable growth outcomes.