Senior Customer Success Manager (Retail)

SafetyCulture(1 month ago)

Austin, TXOnsiteFull TimeSenior$78,423 - $106,450 (estimated)Customer Success

About this role

The Senior Customer Success Manager at SafetyCulture owns relationships with strategic enterprise customers in the Retail and QSR industries. The role focuses on ensuring customers realize maximum value from the SafetyCulture platform and achieve measurable business outcomes. This position acts as a trusted advisor to senior and C-suite stakeholders while guiding long-term account growth. It also serves as the internal voice of the customer to influence product direction and customer-facing materials.

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Required Skills

Customer Success
Enterprise Accounts
Stakeholder Management
Relationship Building
Strategic Planning
Account Retention
Churn Mitigation
Cross Functional Collaboration
Data Analysis
ROI Measurement

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About SafetyCulture

safetyculture.com

This company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.