Enterprise Customer Success Manager

Semperis(28 days ago)

HybridFull TimeManager$110,000 - $150,000Customer Success

About this role

The Enterprise Customer Success Manager at Semperis is responsible for ensuring customer satisfaction and success throughout their product lifecycle, from onboarding to renewals. This role involves designing success plans for strategic customer accounts, collaborating with cross-functional teams to identify and address product gaps, and leading training sessions to enhance user engagement. The position requires a strong understanding of Semperis' offerings and effective relationship management with C-level executives, leveraging insights to improve customer experiences and drive growth.

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Required Skills

Customer Success
Customer Relationship Management
Onboarding
Implementation
Upselling
Cross-selling
Customer Health Monitoring
Training Sessions
Customer Feedback
Communication Skills

+10 more

About Semperis

www.semperis.com

Semperis is a leader in identity security, specializing in Active Directory (AD) protection and recovery solutions. Their comprehensive platform is designed to prevent, detect, respond to, and recover from identity-based attacks, particularly in hybrid AD environments. Semperis offers a suite of products including Directory Services Protector for real-time threat detection, Active Directory Forest Recovery, and Lightning Intelligence for continuous security posture assessment. Backed by a team of Microsoft MVP experts, Semperis addresses the critical vulnerabilities surrounding identity infrastructure while ensuring robust operational resilience against cyber threats.