Technical Customer Success Manager

Gruntwork

3 months ago

Remote

Full Time

Senior

38 applicants

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About this role

A Technical Customer Success Manager at Gruntwork is responsible for managing the post-sales relationships with strategic enterprise customers, focusing on their success from onboarding to renewal. This role entails driving customer retention and expansion by collaborating with key stakeholders on success metrics and facilitating executive business reviews. Additionally, the TCSM will proactively monitor customer health, mitigate risks, and shape customer success strategies while leveraging deep technical expertise in cloud infrastructure and DevOps practices.

Skills

About Gruntwork

gruntwork.io

Gruntwork is a leading provider of scalable Infrastructure as Code (IaC) solutions designed specifically for Amazon Web Services (AWS), leveraging Terraform and OpenTofu technologies. Their platform offers a suite of pre-built DevOps tools and battle-tested modules that streamline the deployment, management, and maintenance of cloud infrastructure. With services such as the IaC library, Account Factory, and Pipelines, Gruntwork enables teams to streamline DevOps workflows and implement best practices easily and efficiently. Their commitment to open-source contributions ensures they remain at the forefront of the DevOps community, enhancing user experience and infrastructure reliability.