Executive - Customer Management

NATIONAL(1 month ago)

Mumbai, IndiaOnsiteFull TimeJunior$46,401 - $62,867 (estimated)Customer Service

About this role

An Executive - Customer Management handles inbound and outbound customer contacts to deliver an excellent customer experience, ensuring accurate data capture and adherence to data protection. The role works to meet customer and client KPIs, manages complaints to satisfactory resolution, and may coach colleagues or handle escalated issues.

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Required Skills

Customer Service
Communication
Complaint Handling
Data Entry
KPI Management
Multichannel Support
Call Handling
Escalation Management
Coaching

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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