Expansion Account Manager

incident.io(26 days ago)

RemoteFull TimeManager$100,000 - $110,000Customer Success

About this role

The Expansion Account Manager at incident.io manages a portfolio of scaled customers, guiding them through post-sales stages to maximize product adoption and value. The role involves driving retention and growth through strategic, one-to-many engagement tactics, while identifying upsell and cross-sell opportunities aligned with customer needs. Success in this position requires a strong background in Customer Success or Account Management within a SaaS environment, along with excellent communication and project management skills.

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Required Skills

Customer Success
Account Management
SaaS Experience
Technical Understanding
Strategic Planning
Project Management
Customer Engagement
Upsell Opportunities
Cross-Sell Opportunities
Time Management

+3 more

About incident.io

incident.io

incident.io is an all-in-one incident management platform designed to streamline on-call scheduling, facilitate real-time incident response, and provide integrated status pages. It is aimed at helping teams quickly resolve issues and minimize downtime through its unified interface. By leveraging incident.io's capabilities, organizations can improve their incident management processes and enhance their operational efficiency.