Senior Customer Success Manager, Digital Led
LaunchDarkly(1 day ago)
About this role
The Digital Led Customer Success Manager at LaunchDarkly is responsible for guiding customers through implementation and adoption, using data-driven outreach tactics and providing technical guidance. They build relationships with customers, identify risks, and focus on renewals and expansion to ensure customer success and retention.
Required Skills
- Customer Success
- Data Analysis
- Technical Guidance
- Renewal Management
- Cross-functional Collaboration
- Product Knowledge
- Sales Skills
- Project Management
- Problem Solving
- Communication
About LaunchDarkly
launchdarkly.comLaunchDarkly is a feature management platform that lets engineering teams control the lifecycle of software features using feature flags, progressive delivery, and experimentation. Its platform includes SDKs, a centralized flag dashboard, targeting and rollout rules, A/B testing and metrics, and automation to decouple code deployment from feature release. Companies use LaunchDarkly to run controlled rollouts, reduce risk, iterate faster based on experiment data, and manage feature releases across web, mobile, and backend services with enterprise-grade integrations and governance.
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