CIS

Experience Management Analyst - Remote

CIS(13 days ago)

HybridFull TimeMedior$61,400 - $105,200Customer Experience
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About this role

The Experience Management Analyst at CIS plays a strategic role in leading cross-functional customer experience initiatives that enhance the customer journey. The position combines customer experience expertise with project management skills to ensure successful implementation and measurable impact, partnering with various teams to design and support customer-centric programs.

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Required Skills

  • CX
  • Survey Design
  • Project Management
  • Qualtrics
  • SaaS
  • Data Analysis
  • Stakeholder Management
  • Process Improvement
  • Customer Journey
  • Metrics

CIS is a forward-thinking nonprofit that harnesses the power of a global IT community to safeguard public and private organizations against cyber threats.

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