Experience Standards & Quality Manager

Aero(7 days ago)

Teterboro, NJOnsiteFull TimeManager$134,380 - $176,614 (estimated)Customer Experience

About this role

The Experience Standards & Quality Manager at Aero is the on-site steward of the guest experience across cabin and lounge environments, ensuring the brand’s premium travel promise is consistently delivered. The role partners closely with Experience leadership to maintain standards, translate feedback into improvements, and support growth of the New York Experience team. It provides leadership presence during operations and helps oversee base readiness, vendor relationships, and experience continuity.

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Required Skills

Quality Assurance
Guest Service
Service Recovery
Experience Auditing
Vendor Management
Team Leadership
Training
Regulatory Compliance
Stakeholder Management
Inventory Management

+2 more

Qualifications

Experience Lead Trainer Accreditation
GSC Accreditation
TSA Screening Accreditation
US Citizenship

About Aero

aero.com

Sucuri is a website security company that provides a cloud‑based Website Firewall (WAF) and related protection services for websites and web applications. Their offerings include malware scanning and cleanup, continuous monitoring, intrusion detection, and DDoS mitigation to prevent attacks and remove compromises. Sucuri’s platform is used by site owners, agencies, and managed service providers to handle incident response, blacklist removal, and ongoing hardening across common CMSs. It’s delivered as a SaaS layer that sits in front of sites to block threats before they reach origin servers while offering customer support and remediation services.