Quality Analyst - Contact Center Operations (Australia Support)

Careers at Eucalyptus(3 hours ago)

HybridFull TimeMedior$85,622 - $114,422 (estimated)Operations

About this role

A Patient Support Quality Assurance specialist at Eucalyptus ensures patients receive consistently high‑quality, empathetic support while the Juniper program scales. The role partners with front-line operations and cross‑functional stakeholders to safeguard care standards, surface patient insights, and drive continuous improvement across support processes.

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Required Skills

Quality Assurance
Patient Support
Auditing
Reporting
Data Analysis
Process Improvement
Knowledge Management
Training
Communication
Empathy

About Careers at Eucalyptus

eucalyptus.health

Eucalyptus (or "Euc") is a digital-first medical organization that delivers high-touch, high-quality healthcare to patients around the world. The company emphasizes patient-first, technology-enabled care designed to help people live better, for longer. Euc provides personalized, outcomes-driven services that prioritize accessibility, continuity, and long-term wellbeing. Its mission centers on combining compassionate clinical care with digital tools to improve health across the lifespan.