Field Collections Agent

Encore Capital Group(2 months ago)

Hartlepool, United KingdomOnsiteFull TimeJunior$44,594 - $60,583 (estimated)Collections

About this role

A Field Collections Agent at Orbit Credit Services meets customers in person at their homes to help them address outstanding arrears and agree workable repayment solutions. The role is field-based within a 90-minute travel radius (must live in Hartlepool) and involves independent work with flexible scheduling and performance-based earnings. It is a full-time position starting 16 February 2026.

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Required Skills

Debt Collection
Customer Service
Payment Plans
Negotiation
Field Visits
Account Updates
Mobile Technology
Compliance
Record Keeping
Time Management

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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