Field Support Technician - Onsite Anchor

This role serves as the on-site IT decision-maker for a Department of War agency, analyzing escalated technical issues involving end-user computing, printers, and communications equipment to determine root causes and appropriate resolutions. The technician operates independently without on-site supervision, coordinating with remote Tier II/III teams and vendors while managing site asset records and workstation deployments. The position requires sound independent judgment, the ability to represent IT to site leadership, and up to 25% travel within the assigned region.