Financial Assistance Associate

Zip Co Limited(6 days ago)

HybridFull TimeJunior$48,347 - $65,058 (estimated)Customer Service

About this role

A Financial Assistance team member at Zip works within the company's fintech customer-support function to assess and manage customer requests for financial hardship assistance while providing empathetic, customer-centric support. The role is part of Zip Co, a digital financial services company operating in Australia, New Zealand and the US, and offers opportunities to develop analytical and collaborative capabilities.

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Required Skills

Analytical Mindset
Empathy
Communication
Collaboration
Time Management
Organisation
Risk Management
Payment Processing
Customer Service
Collections

About Zip Co Limited

zip.co

Zip is a digital financial services company that provides buy-now-pay-later and consumer credit products, letting customers split purchases into manageable repayments both online and in‑store. Its product suite includes everyday interest‑free plans (Zip Pay), larger lines of credit (Zip Money/Zip Plus) and personal loan options, together with merchant tools and integrations to offer flexible checkout experiences. Zip operates across Australia, New Zealand, North America and Canada, emphasizing transparent pricing, an app‑driven user experience, and partnerships that help retailers drive sales.