Forecast Analyst II
northendteleservices
About this role
A Strategic Forecaster & Capacity Planner develops accurate forecasts, analyzes trends, and creates capacity plans to align staffing with call volume and service goals. This role provides data-driven insights to leadership for staffing decisions, budgeting, and performance management.
Skills
Qualifications
About northendteleservices
northendteleservices.comNorth End Teleservices is an omni-channel contact center provider that treats every customer interaction as a unique one-to-one opportunity to exceed expectations. The company is passionate about people, focused on creating pathways for the success of its employees, clients, and the broader community. By delivering personalized support across channels, it helps brands elevate customer experiences and achieve meaningful outcomes.
About northendteleservices
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for northendteleservices.
Salary
$113k – $167k
per year