Founding Customer Success Engineer

Tracebit(28 days ago)

London, United KingdomOnsiteFull TimeSenior$130,000 - $156,000Customer Success

About this role

The Founding Customer Success Engineer at Tracebit will be responsible for ensuring customer success post-sale by guiding clients, particularly from notable security teams, through technical deployment and adoption of the company’s cloud intrusion detection platform. This role involves building the technical foundation for customer success, including creating onboarding guides, establishing performance metrics, and driving product adoption. The ideal candidate will possess deep expertise in cloud security, thrive in ambiguous environments, and work closely with cross-functional teams to translate customer needs into actionable insights for product development.

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Required Skills

Customer Success
Technical Onboarding
Cloud Security
Troubleshooting
Integration Building
Process Development
Technical Workshops
Customer Engagement
Product Adoption
Relationship Management

+7 more

About Tracebit

tracebit.com

Tracebit is a security company specializing in deploying and maintaining tailored security canaries to proactively detect intrusions across cloud infrastructures, identities, and endpoints. Their solutions allow organizations to mitigate security risks by providing contextual alerts that lead to actionable insights, reducing the noise typically associated with security alerts. With seamless integration into existing systems and tools, Tracebit enables teams to enhance their security posture efficiently and effectively. They focus on scalability and adaptability, ensuring that their canaries evolve alongside their clients' changing environments.