Frontline Support Engineer

Fireblocks(1 month ago)

HybridFull TimeJunior$96,000 - $126,000Customer Support

About this role

The Customer Frontline Support Engineer at Fireblocks is the first point of contact for customers using the company's digital-asset SaaS platform, working to ensure customer success in the cryptocurrency and DeFi space. The role operates on US‑East hours within a 24/7 shift schedule and requires collaborating with internal teams to drive proactive, high-quality support and continuous improvements. This position emphasizes empathy, clear communication, and timely incident coordination while representing the company to customers.

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Required Skills

Trusted Advisor
Real-Time Support
Technical Support
Escalation Management
Process Improvement
Case Management
Incident Communication
Troubleshooting
Documentation
Customer Relationship

+2 more

Qualifications

Bachelor's Degree in Computer Science or Related Field

About Fireblocks

fireblocks.com

Fireblocks is an institutional-grade digital-asset infrastructure platform that helps businesses create, custody, move, and operate with cryptocurrencies and tokenized assets. Its offerings include MPC-based custody, a secure transfer network, wallet-as-a-service and embedded wallets, plus payments and treasury management tools for fiat and stablecoins. Exchanges, banks, custodians, fintechs and enterprises use Fireblocks to automate crypto operations, accelerate product launches, and reduce operational and security risk. The platform emphasizes enterprise security, developer-friendly APIs, and integrations across exchanges, liquidity providers and custody partners.

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