Gestionnaire de compte (Customer Success Manager)

vivenu GmbH(1 month ago)

HybridFull TimeMedior$74,882 - $99,687 (estimated)Customer Success

About this role

This role is a Gestionnaire de compte / Customer Success Manager position at vivenu in Paris, focused on supporting high-profile event ticketing clients. The job centers on ensuring customers realize strategic value from the vivenu platform and that their business goals are aligned with the product’s capabilities. The position is embedded in a fast-growing, global scale-up environment in the cultural, live events, and leisure sectors. It emphasizes long-term partnerships, measurable impact, and acting as the internal advocate for clients.

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Required Skills

Customer Success
Account Management
Client Onboarding
Relationship Building
Strategic Consulting
Data Analysis
KPI Monitoring
Contract Renewals
Stakeholder Management
Portfolio Management

+10 more

About vivenu GmbH

vivenu.com

vivenu is a modern event ticketing platform that offers flexible, white‑label ticketing and box office solutions for venues, promoters, and event organizers. Its product suite lets teams sell tickets, manage inventory and seating, handle payments and on‑site check‑in, and fully customize the branded customer experience. vivenu also provides analytics and reporting to visualize sales and audience data, plus APIs and integrations so organizers can embed ticketing into their existing tech stack. The platform is designed to help events increase revenue, streamline operations, and retain control over the end‑to‑end experience.