Loop

Customer Success Manager

Loop(4 years ago)

HybridFull TimeSenior$127,592 - $169,182 (estimated)Customer Success
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About this role

A Customer Success Manager at Loop partners with supply-chain clients to ensure they realize maximum value from Loop's audit and pay platform. The role acts as a trusted advisor working with customers and internal teams to align product capabilities with customer needs; the position is hybrid and based in Chicago.

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Required Skills

  • Customer Success
  • Account Management
  • Data Analysis
  • Executive Reviews
  • Strategic Planning
  • Upselling
  • Renewals
  • Stakeholder Management
  • Cross-Functional Collaboration
  • Communication
Loop

About Loop

loop.com

Loop is a transportation cost management platform that centralizes freight, parcel, and financial data to automate decisions, uncover insights, and drive profitability. It consolidates shipment and invoice data, applies analytics and automation for auditing, benchmarking, and optimized carrier or rate decisions. Built for supply‑chain and finance teams, Loop integrates with logistics systems and partners (e.g., Data2Logistics) to provide visibility, cost control, and operational savings.

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